Testimonials

From Rob in CO - 

From Jeffrey J in Missouri -
Hey, just wanted to say how happy I am with your customer service. I bought a pool from you last year and the help over the phone was amazing. I received the wrong light and the response to make I right was outstanding. Not that you care but weather in Missouri last year was horrible which delayed the pool being finished. September the pool was finally installed but the liner was never finished. Having said that can I order a gasket for the light and is there a gasket for the stairs? I managed to loose the gaskets. This year I am going to be ready to rock and roll. Let me know if you can help me and I will gladly pay. I will endorse your company every chance I get. Thanks.

From Kim G in Arkansas -
Brian, has been Awesome I have spoken to him about 4 times before choosing the pool. He answered all my questions each time I came up with more, he really took the time knowing howI felt that this is a big purchase and wanted to think about everything. In the end I did go with the pool he suggested. Factors no hot top rail, warranty on all items. We did go with the awesome stairs. Will update once up. Yes we bought in October but we have ample time to do our project.
Thanks Again Brian
Kim G.

From Lynn in Rhode Island -
I really want to thank you so much for all of your help for ordering a replacement safety cover for my pool. I had been researching covers for months and It was the first time I have ever made a large purchase like this online. I have to say I was so afraid it wasn’t going to show up or It would be junk. It was exactly as promised! Our local pool store wanted us to pay a ridiculous $2500 for a replacement cover! I will be doing business with you again.
Thanks again for everything. Lynn.

From Mr. Wood in Maryland -
Brian, I just wanted to take some time and tell you what a positive experience I had dealing with your company. From the first time I contacted your office and spoke with you, and five months later when I met your Son during the install.

Brian, I just wanted to let you know my cover showed up last Tuesday and I finally finished installing it last night.
I was concerned because the flap for the steps was in the center and my steps are slightly to the side but all worked out well.
Really easy to install and all the parts were there!

Thank you so much we went swimming for two hours on Sunday. I am enjoying the pool completely, getting exercise I need and having fun at the same time....
The ease of payment and delivery went smooth and was quick. Everything was here in less than a week. And the istallation only took a few hours and it was up and ready.....

From: Theresa in Missouri -
Thank you very much. I have had 3 pools in my life time. Your company was the first company I had dealt with online. I have to say that dealing with your company has been the most pleasant. After we lost our home and pool during the hurricane Katrina.

From: John in Tennessee -
I purchased my pool from ProPools back in April. Due to unforeseen personal events in my life, I wasn't able to install the pool at the time, and it stayed in boxes in my shed until this past week. I planned on getting the pool installed this Saturday (May 31), so my installer opened everything up and did an inventory to make sure all parts were there.

During this inspection, it was found that 3 of the 6 buttresses were for a different size pool. So in my panic (3 days until install), I contacted Brian at the Nashville location. He had none of them in stock, so he said he would see what he could do about getting them from the manufacturer before my install day. Today my parts arrived! He got parts from Canada to Tennessee in 1 day! I am truly impressed with the excellent service!
Thanks again!

From: Jeffrey in Maryland -
Brian,
I am writing you to commend one of your employee's for the superior customer serviced I received from her. I purchased one of your pools and it was delivered to my home on June 7. The package seemed to contain all the necessary parts to assemble the pool. My installers arrived on June 15 and informed me that several key components were missing. I called your toll free number and Connie immediately began to try to help me in my predicament.

The installers only had one day prior to July 31 open and it was the very next day. Connie called me alter that day and apologized again, stating that the shipping department figured out what went wrong and assured me that my parts would be on my door step by 10:00 AM June 16. At 9:30 AM today the UPS driver knocked on my door and delivered my parts. The installers are hard at work as I write this letter. Connie is truly a customer service wonder. I am so please I chose your company to purchase my pool from. Please let Connie know how grateful I am.

From: Patti in California -
Helpful Staff,
I called clueless to the whole pool buying experience. Propools helped me figure out what I wanted for the price I could afford. All the specials were true, the price I saw is the price I paid!!!

From: Lisa in Colorado -
These guys are awesome. I originally came to them thinking that I wanted an on ground pool and ended up realizing that what I really needed was an in ground pool.

From: Angela in Texas -
I recently visited propools.com to look at above ground pools. I noticed the new Onground pools and looked into it. I really am enjoying it. They helped me to locate a contractor and it was easy enough for my husband and I to do. Also, bit of advice, we got our property appraised and it raised as if we had an inground pool. BUT it was So much CHEAPER. thanks again for your help. (Testimonial from Alexa.com)

From: Anonymous (But Happy Customer) -
Just received my above ground pool and it is perfect. We got it right in time for the 4th of July. Just wanted to say thank you for your help and assistance. Started out just looking at an intex inflatable pool. Happy with the above ground steel wall pool! (Testimonial from Alexa.com)

From: Paula -
Brian,
I just wanted to let you know how much I appreciate all your assistance with the purchase of my new pool. Everyone of the staff were extremely patient and helpful in answering my questions, as silly as they may have been. My pool is now installed and will require quite a bit of landscaping next spring and I am looking forward to a great summer of swimming with my kids.